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Shopping FAQs
1. How can I get your quotation?
2. What's your Quality Specify?
3. What materials you used?
4. What packing method you use?
5. What's your After Service?
6. How many terms of payment you accept? And what is your price term?
7. How to order?
8. What's your Terms & conditions?
9. Are all your paintings hand made?
10. Are there any additional costs when I import paintings into my country?
11. Can I trace and track the shipping of my goods?
12. Could I send you my order via e-mail or fax, rather then following the Web site order procedure?
13. Do you pass information about your customers to third parties?
14. What is the minimum value that I can order?
15. Do you accept special order?
16. Is the oil painting reproduction all hand painted? What about the quality?
17. Why can you offer such a low price, does it mean a low quality also?
18. What is your payment terms?
19. How long does it take to produce the paintings and how long does it take to arrive them?
20. How many different shipment methods do you have? How much cost for the delivery?
 
1. How can I get your quotation?
Give us your Item No.,Size and Quanlity which you will prefer on website or catalogue if you want to order from us.After we received your inquiry in detail we'll make a specific quotation for you A.S.A.P. The quantity of every order is unlimited.

Please select your favorites from our website and email to us, or you can send us your own samples and requirments on them. Generally speaking, we will quote you the price of toppest quality. If you ask for other quality, please inform us to quote according to your requirments.
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2 What's your Quality Specify?
As to the quality, it can be easily understood by painting experts of your level that arts products can hardly be measured only by price, because quality is of equal importance. Good quality is salable, poor quality only waste your money. We are confident that you will be satisfied with our paintings and will find that the quality matches the price we charge.
We have four quality levels:

1) Meseum quality: Paintings will be painted with toppest quality canvas and paints by years of expierenced artists. All the detials will be carefully painted, the finished paintings will be exactly the same as the original pictures.

2) High quality: Paintings will be painted with high quality canvas and paints by over ten years expierenced artists. The paintings will be much similar as the original pictures.

3) Medium quality: Paintings will be painted with medium quality canvas and paints by five to eight years expierenced artists. Most of the paintings details will be similar as the original pictures.

4) Commercial quality: Paintings will be painted with common canvas and paints by two to four years expierenced painters.
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3. What materials you used?
Our Oil Paintings are available in a large variety of subjects and styles painted by artists, whom have years of experience and high standard of skills. Their great skill and close attention to detail ensure the successful manipulation of oil painting effects, as well as the longevity of the oil painting.

We only choose durable and quality canvas for the paintings. The canvas used is characterised by its high absorbing undercoats, which applies well and guarantees that the paintings last long time.

Each of our paintings is an individually painted unique art, painted with a great attention to the detail. The Replicas are painted with similar colors and tones as the original pictures.
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4. What packing method you use?
1) If the quantity is small, paintings are rolled and safely packed with thin plastic layers in between ,and with a hard tude in centre,going via airway.

2) If the quantity is big, paintings will be flatted putted in the hard pasteboards, and delivered by sea.
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5. What's your After Service?
1) If any of the delivered articles show material defects, transport damage or the wrong articles have been delivered, please inform us within 48 hours after you have received the goods and we will immediately exchange or refund all goods. Damaged goods will be replaced whenever possible, if however we are unable to replace them they will be fully reimbursed.

2) We provide refund for any unsatisfactory quality if product is sent back in 48 hours after receiving the goods with customer's own shipping cost.

3) For our regular buyers,we also provide free replacement,free improvement,or credits for any unsatisfactory quality or product damage.
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6. How many terms of payment you accept? And what is your price term?
You can choice of several Payment Options from us. Generally,Wire Transfer or T/T is most convenient for us. But if you have good suggestion we can also accept other mode of payment. Such as Credit Card, Letter of Credit and International post remit and so on.

Such as:

Bank Transfer
Western Union
PayPal

1) Bank Transfer
If you opt to make your payment via bank transfer you will receive (after you completed the order checkout on the Web site) a detailed email with all necessary transfer information. Please initiate the transfer as specified in the email. As soon as we have received your payment we will immediately inform you and start to work for you.

2) Western Union
If you opt to pay via Western Union you will receive (after you completed the order check out on the Web site) a detailed e-mail with all necessary information.
Please read the email carefully and then initiate the money transfer with your local Western Union office.
After you have completed the money transfer please send us an e-mail in which you confirm the transfer and provide us with the data specified in the mail you received from us. After we have received your payment we will immediately inform you and start to work for you.

3) PayPal
If you opt to pay via PayPal you will receive (after you completed the order check out on the Web site) a detailed email with all necessary payment information. Please follow these instructions.
After we have received your PayPal payment we will immediately inform you and start to work for you.

About Price Term, FOB XIAMEN is our favour. But we can also accept other terms according to the clients' requirements. The description and the declared value on the waybill should be decided according to the clients' requirements.
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7. How to order?
1) To make an order simply go to our catalogues to find the painting of your choice or alternatively you can use the search function found on the top left of each page on the site.

2) Once you are on the painting detail page you will be able to see all the details regarding the painting of interest.

3) Select your desired items and click on the buy button to add this to your order cart.

4) Every time you add a product to your order van you can opt to check out or if you wish to continue browsing.

5) Once you have made your choice simply click on the order cart (top right) and than on the confirm button. Follow the confirming steps and within a few minutes your order will be emailed to us. Then you will see a window with your order code on it.

6) After we receive your order, we will contact with you immediately, and you can also check your order with the order code on our site.
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8. What's your Terms & conditions?
1)Privacy Policy
Your privacy is extremely important to us. We fully respects your rights to privacy and uses the following strict guidelines to protect your privacy.

2)Privacy guidelines
To be able to fulfil your order or provide service to you as a customer of us, we may require you to provide us with limited information. Common items may include, but are not limited to, your name; your mail address and phone number
By providing this information to us, you are agreeing to allow us to utilize this information to complete all transactions you request through this Web site and to disclose that information and order details of all such transactions to us.
We will never sell, rent or give your details to any third party.

3)Disclaimers
We strives to ensure the accuracy, correctness and reliability of all the data, which are displayed on our Web site. However we cannot warrant the content's accuracy, or the reliability our web server.
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9. Are all your paintings hand made?
Yes, all our paintings are entirely hand made.
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10. Are there any additional costs when I import paintings into my country?
We does not charge you any additional fees.

However local import taxes and tariffs exist in some countries around the globe. These tariffs or taxes vary from country to country and apply in some cases.

Please contact your local tax authorities who will be able to provide you with exact information regarding these import tariffs or taxes.
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11. Can I trace and track the shipping of my goods?
Yes, after your finishing your order, you will get a order code, and you can use this code to check your order processing and shipping information in detail.
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12. Could I send you my order via e-mail or fax, rather than following the Web site order procedure?
Yes, you can send us your order via e-mail or fax.

E-mail:web@artseasy.com
Fax: (+86)592-582 5655
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13. Do you pass information about your customers to third parties?
We has a very strict Privacy Policy and does everything to protect your personal data.

We never sells, rents or makes your personal information available to any other entity. For further information please check our privacy policy.
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14. What is the minimum value that I can order?
THere is no minimum requirement.
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15. Do you accept special order?
You can also order other sizes and paintings not listed in our web site. Just send us a high resolution image with request size, we will give you within 24 hours a quotation. Don't forget that we can also paint top quality oil paintings from any of your photographs (portrait, pet, house, car, etc.), please contact us for more details.
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16. Is the oil painting reproduction all hand painted? What about the quality?
Absolutely. Our artists use their eyes, hands and senses to paint each art works. We use only the best materials, we import high quality oils for producing the paintings, that is why they can be well collected for several decades without any color fading. Meanwhile, all of our artists are well educated through the professional art academy and most of them have more than 10 years artist career. The most important, we have our independent Inspection Department, which have a team of 8 master teachers that control the quality of each painting before shipment.
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17. Why can you offer such a low price, does it mean a low quality also?
We do business in the honest way, we persue the suitable profits but we consider more for our customers in advance, and the most important reason is that we are the first source, we originally produce the paintings and wholesale them onto the world oil painting market directly.

However, it never be offered on the basis of quality down, we know our advantage, we know why we can achieve such a success today.
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18. What is your payment terms?
As soon as the price is acceptable to both sides of us. You should pay 30% of total amount for the deposit. After we received the money or the copy of T/T for the deposit we will begin our work as your requirements at once. When the productions have been ready we would take some photoes with them by digital camera and sent by e-mail to you for check first or you come to check in my company. After you confirmed the quality we will arrange to delivery at once and the rest 70% will be charged.
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19. How long does it take to produce the paintings and how long does it take to arrive them?
Normally It takes between 15 to 25 workdays that depends on the quantity and quality of the paintings you ordered. After received your order confirmation along with the payment, we start the production. We'll keep you in posted for any progress of your order and notice you before shipment. Usually, it takes 3-5 days to arrive in your house by DHL, UPS, Fedex and TNT Express channel, 7-10 days by air freight and about one month by sea freight.
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20. How many different shipment methods do you have? How much cost for the delivery?
You can select to delivery your paintings by UPS, DHL, Fedex, TNT, Air freight and Sea freight. Because the shipping cost depends on two sections, the one is in which way you take and the other is the weight and the measurement of the order. As a matter of fact, the cost of shipping are all open for you to inquire, so you only need to let us know the details of your order, and we will quote you the original price after getting the newest information from the shipping service.
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Can not find what you are looking for? Just ask us! We can paint anything.
Tel: (+)86 592 559 8177   Fax: (+)86 592 582 5655   E-Mail:sales@artseasy.com
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